Forum Discussion

livioq's avatar
livioq
Regular Visitor
9 years ago

failed to refresh file loads empty

I'm got a dashboard with numerous graphics created by questions that relate to a csv file that I upload weekly.   Today I tried refreshing the csv file but it gives me a warning saying that the "la...
livioq's avatar
livioq
Regular Visitor
9 years ago

I thought there might be a problem with the csv itself.  I tried loading it as a new dataset with a new name and got the following message

 

We couldn't import data from CSV file

 

Make sure you're entering the information correctly.
Please try again later or contact support. If you contact support, please provide these details.

 

Activity IDa00c9fc7-c536-f5d4-2712-ad6efc9fb291
Request ID54906758-2eed-fd9c-2ad3-ed34d97314b7
Correlation ID0bd3c528-dcb0-da5f-e323-5ec7732da9e9
Status code400
TimeMon Feb 27 2017 19:09:02 GMT+0100 (CET)
Version13.0.1700.1256
Cluster URIhttps://wabi-europe-north-b-redirect.analysis.windows.net
 
 
But then I opened it in excel and saved it as a csv again with a different name and managed to load it so that isn't the problem.
 
When I changed the name back to the original file's name it still won't load.  I could delete the original dataset and load it again but then the graphics won't work will they?
  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    livioq Sounds like something might be going on with the Service... but that is just speculation. If I were in your shoes, I'd do this. It sounds like you built everything in the Service. I would start by using the Power BI Desktop. Load the CSV there, recreate your visuals and redeploy the report/solution. If things were to go haywire again, you could always change the datasource, or PBIX file and have more options to re-deploy/resolve with the PBIX as part of the solution.

    Either way, it's going to depend on how long it would take to re-create. Your other option is to create an issue here and see if they can find some reason internally that this broke. (which could be the case if they just released something new to the Service)