error message for online report

[MNGoodyear]

We have a user who from time to time cannot access reports online.

other user s have no issues loading the same reports, error details below:

Http Status Code0

Activity ID6228fc2d-4cba-4f2e-b0b2-4d77b7aba586

Correlation IDc65edb9f-92db-14d2-1310-80d213ff5857

Request ID9957af04-71c3-322b-0650-dc91c13250b2

TimeMon Sep 30 2019 15:12:40 GMT+0100 (GMT Daylight Time)

Service version13.0.10882.187

Client version1909.4.014

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net

Any help would be greatly appreciated

[v-xicai]

Hi @MNGoodyear  ,

Does that make sense? If so, kindly mark my answer as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai]

Hi @MNGoodyear ,

There are several points you may considerate:

1.Please check if this user has Pro license, or the user's Pro or Free license has expired, unless the content is in a Premium capacity.

2.Please check if the user is outside of your organization, If so, you may need to invite the users as guest first of all, see more detail: https://docs.microsoft.com/en-us/power-bi/service-admin-azure-ad-b2b.

3.Please check if there is RLS setting for the dataset, and the user has no permission to the dataset.

4.Please check if the user is member of this workspace.

5.Please check if he/she set the group exception. 

Best Regards,

Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.