Forum Discussion

gooranga1's avatar
gooranga1
Icon for Power Participant rankPower Participant
9 years ago

enterprise gateway refresh fails

since last Thursday we are experiencing refresh fails on some of our datasets. These always worked okay up until last week and now we are getting a lot of intermittent fails. The fails come with no f...
ZLJ's avatar
ZLJ
Icon for Advocate II rankAdvocate II
9 years ago

I ended up setting up a new data gateway on Wednesday last week, and repointed all my reports.  The old one still isnt working at all.  The New one worked find up until around 8am this morning, at which point all my reports failed for about an hour.  They are all working fine again now.  I think it was a different issue, as the error message was non-existant this time, and the Gateway was showing as connected during that hour.  

Is yours working now?

gooranga1's avatar
gooranga1
Icon for Power Participant rankPower Participant
9 years ago

We are still getting failures even though the message on the support page is that PowerBi is running smoothly now.

 

It's always the same datasets that fail but not all the time. Sometimes a manual refresh fixes it and sometimes they also fail.

 

I have raised a ticket.

  • mitchgrnr's avatar
    mitchgrnr
    Frequent Visitor
    8 years ago

    Have you had any news relating to this?  I am experiencing a similar issue.  Sporadic failures, however I can open the file in the desktop client, do a refresh and republish.  All of these utilize an on-premises gateway on an azure virtual machine.  Since this problem began I updated the gateway to the latest version and restarted.  Any ideas?  May open a ticket myself.