Forum Discussion

gooranga1's avatar
gooranga1
Icon for Power Participant rankPower Participant
9 years ago

enterprise gateway refresh fails

since last Thursday we are experiencing refresh fails on some of our datasets. These always worked okay up until last week and now we are getting a lot of intermittent fails. The fails come with no f...
gooranga1's avatar
gooranga1
Icon for Power Participant rankPower Participant
9 years ago

Are you still experiencing issues with data refresh? It seemed to get better on Friday for us but then 80% of our refreshes failed this morning? 

 

The message isn't there anymore about the refreshes.

ZLJ's avatar
ZLJ
Icon for Advocate II rankAdvocate II
9 years ago

I ended up setting up a new data gateway on Wednesday last week, and repointed all my reports.  The old one still isnt working at all.  The New one worked find up until around 8am this morning, at which point all my reports failed for about an hour.  They are all working fine again now.  I think it was a different issue, as the error message was non-existant this time, and the Gateway was showing as connected during that hour.  

Is yours working now?

  • gooranga1's avatar
    gooranga1
    Icon for Power Participant rankPower Participant
    9 years ago

    Thanks for getting back. Most of them do seem to have run now but a few still are failing.

     

    I will open them in powerbi desktop save them in the new version and re-publish in case it's something to do with the new version.

    • gooranga1's avatar
      gooranga1
      Icon for Power Participant rankPower Participant
      9 years ago

      We are still getting failures. I have opened a case with support.

  • gooranga1's avatar
    gooranga1
    Icon for Power Participant rankPower Participant
    9 years ago

    We are still getting failures even though the message on the support page is that PowerBi is running smoothly now.

     

    It's always the same datasets that fail but not all the time. Sometimes a manual refresh fixes it and sometimes they also fail.

     

    I have raised a ticket.

    • mitchgrnr's avatar
      mitchgrnr
      Frequent Visitor
      8 years ago

      Have you had any news relating to this?  I am experiencing a similar issue.  Sporadic failures, however I can open the file in the desktop client, do a refresh and republish.  All of these utilize an on-premises gateway on an azure virtual machine.  Since this problem began I updated the gateway to the latest version and restarted.  Any ideas?  May open a ticket myself.