Forum Discussion

waltercalcagno's avatar
waltercalcagno
Advocate II
6 years ago
Solved

email subscription not working

Hey, today the email subscription is not working and appears this error message   ---------------------------------------- Ha habido un error No se puede cargar la configuración Vuelva a intenta...
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Hi waltercalcagno 

    In the meantime, you can try this workaround:

    Click ON settings > settings. 

    Select Language.  Change to "English" for now. 

    Refresh Power BI. 

     

    In the Sbuscription screen, set an "End date" and ensure you've selected your local time zone.

     

    HTH

    Michele

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi MarcHow 

Even tho your text is in English, you may not have your language set to English.  Like mine, it may be set to "default".  

Please check and let me know and I can try to help troubleshoot.  

 

Michele

MarcHow's avatar
MarcHow
Regular Visitor
6 years ago

Thanks Michelle, 

I changed from Chrome to IE - this resovled it. Strangly though the systems was also amended the start and end date of the subscribtion. I needed to change it to 01/01/1990 as it kept skipping to the future. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi MarcHow 

    That is strange.  But why would you use a date in the past?

     

    Just wondering,

    Michele