email subscription not working

[waltercalcagno]

Hey, today the email subscription is not working and appears this error message

----------------------------------------

Ha habido un error
No se puede cargar la configuración
Vuelva a intentarlo más tarde o póngase en contacto con el soporte técnico. Proporcione estos detalles si se pone en contacto con ellos.
Identificador de actividad: 4ad97539-ea74-4ea9-9121-824cebc1d2c8
Identificador de la solicitud: b207ec4a-83c9-98a3-b557-b9171c7b5fdd
Id. de correlación: d9f21d52-d6ae-4066-895d-bd8265414e81
Hora: Fri Jun 19 2020 22:16:20 GMT-0400 (hora estándar de Chile)
Versión del servicio: 13.0.13599.187
Versión del cliente: 2006.2.01434-train
URI de clúster: https://wabi-south-central-us-redirect.analysis.windows.net/ 
-----------------------------

does anybody knows why this happen.. all the workspace users are PRO Licenced.

thank you!!

[mihart · Accepted solution]

Hi @waltercalcagno 

In the meantime, you can try this workaround:

Click ON settings > settings. 

Select Language.  Change to "English" for now. 

Refresh Power BI. 

In the Sbuscription screen, set an "End date" and ensure you've selected your local time zone.

HTH

Michele

[MarcHow]

Hi Michelle, 

I am setting up the subscription also but in english and getting the below error message. would you have any ideas? 

with thanks

Marc 

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: c9647e5a-436d-436d-916e-790a96ca40b0
Request ID: 87c75c35-28b5-a3ed-01e3-311d94f1748c
Correlation ID: 9eb01f2c-9020-0d63-6280-97a0a3ee5376
Time: Mon Jun 22 2020 22:09:58 GMT+0100 (British Summer Time)
Service version: 13.0.13599.209
Client version: 2006.2.01600-train
Cluster URI: https://wabi-us-north-central-d-primary-redirect.analysis.windows.net/

[lbendlin]

support page says:

Power BI customers creating email subscriptions from browsers set to a language other than English may encounter the following message while trying to save changes: "Failed to load settings". Engineers are working on a fix and expect it to be deployed by end-of-day 06/24/2020.

[MarcHow]

Hi, I appear to be getting the same error message, however this is in english format... As a Pro user. 

WOuld you have any ideas? with thanks 
Marc

Something went wrong
Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: c9647e5a-436d-436d-916e-790a96ca40b0
Request ID: 87c75c35-28b5-a3ed-01e3-311d94f1748c
Correlation ID: 9eb01f2c-9020-0d63-6280-97a0a3ee5376
Time: Mon Jun 22 2020 22:09:58 GMT+0100 (British Summer Time)
Service version: 13.0.13599.209
Client version: 2006.2.01600-train
Cluster URI: https://wabi-us-north-central-d-primary-redirect.analysis.windows.net/

[mihart]

Hi @MarcHow 

Even tho your text is in English, you may not have your language set to English.  Like mine, it may be set to "default".  

Please check and let me know and I can try to help troubleshoot.  

Michele

[MarcHow]

Thanks Michelle, 

I changed from Chrome to IE - this resovled it. Strangly though the systems was also amended the start and end date of the subscribtion. I needed to change it to 01/01/1990 as it kept skipping to the future. 

[mihart]

Hi @MarcHow 

That is strange.  But why would you use a date in the past?

Just wondering,

Michele