Forum Discussion

kcantor's avatar
kcantor
Community Champion
9 years ago

desperately seeking credentials

Had an issue with data sets refusing to refresh due to an internal service connection error. Started working with Microsoft and completed each step that was asked of me up to and including regedit changes. Now, NONE of my datasets will refresh and the error says "Cannot decrypt the credential for data source NewPbiDataSource_d201fa17-dede-46e0-86fe-27a98ad5f256. The detailed error message is The credential and/or settings for the data source <ID:d201fa17-dede-46e0-86fe-27a98ad5f256> has been corrupted. This could be caused by reinstallation of the gateway, or the encryption key/certificate for current gateway has been changed. You may need to provide the credentials for the data source again using the portal. "

When I go to edit the credentials, however, nothing (and I mean NOTHING) shows up under edit credentials. It is just a blank space. This affects every single dataset of mine and in the data group I created. I have to get this working again as soon as possible. Can anyone help me?
I have reinstalled the gateway. I have rolled back the desktop version and the gateway version. I have even restored my computer to a previous time before the initial issue occured. The pbix file refreshes in the desktop.

Signed,

Anxious

FYI, my ticket is still open with Microsoft but it isnt working.

Need Help

9 Replies

  • kcantor's avatar
    kcantor
    Community Champion
    9 years ago

    And when I say my credentials are gone . . . this is what I mean. This is a snip of credentials expanded out. There should be two sources: DimDate and Sql server. Please help!

    • kcantor's avatar
      kcantor
      Community Champion
      9 years ago

      Still seeking credentials.

      I am not alone, others are missing them as well.

      • sguenther's avatar
        sguenther
        Advocate II
        9 years ago

        Have the same bug and need an urgent fix. Otherwise no data refersh over the weekend:

         

        Please fix!

  • v-caliao-msft's avatar
    v-caliao-msft
    Microsoft Employee
    9 years ago

    Hi kcantor and sguenther,

     

    There is already an existing issue reported internally to Power BI Team: CRI 27418567

     

    I’ll keep an eye on it and post here once there is any update.

     

    Regards,

    Charlie Liao

     

    • kcantor's avatar
      kcantor
      Community Champion
      9 years ago

      v-caliao-msft sguenther

      I worked with the team for more than a week with no resolution. Still waiting for an answer. Was told my issue was archived as I have a cobbled together workaround.

      So, the issue may exist but archived sounds to me like it is considered a non-issue and no solution is forthcoming.

       

      • sguenther's avatar
        sguenther
        Advocate II
        9 years ago

        kcantorv-caliao-msft a non-issue? PowerBI is unusable for my entire company since this bug came up? Datasets which can not be updated make a reporting useless. This is a product-breaking bug!

        I don't know how this can be such a big issue. It was working before and somebody must have made a mistake.