data gateway error, health check failed

[Anonymous]

Hi guys, I deployed a data gateway a month ago, it runs well when I refresh data in pbi service, but there is an error that failed to refresh data,  and when I longin data gateway, the result is this, there are no signs I can input password and it just cannot move to next step, how can I do? Thank you.

[v-janeyg-msft · Accepted solution]

Hi, @Anonymous 

Can't you continue after you enter your email name here?

Do you upgrade your gateway to the latest version? Power BI Gateway | Microsoft Power BI

Please check your firewall or proxy blocks connection, most likely the problem is here.

You can follow the steps in the similar but solved thread:

Solved: Can't Sign in to On Premise Gateway after reinstal... - Microsoft Power BI Community

Did I answer your question? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,
Community Support Team _ Janey