dashboard not visible

[RubeS]

the Some users cannot view the dashboard but can view the metrics.

user that cannot view the dashboard receives this:

Error fetching data for this visual

The credentials provided for the CommonDataService source are invalid. (Source at org9ff36587.crm.dynamics.com.). The exception was raised by the IDbCommand interface

Where do I go to change or fix this?
Any assistance is appreciated.

[Anonymous]

Hi @RubeS ,

Hello! I hope all is well. I wanted to follow up to see if your issue has been resolved. I noticed that @rajendraongole1  has offered a solution, and if the soluition has helped address your question, marking it as the accepted solution would be incredibly helpful for others who may have a similar query. However, if the matter is still not fully resolved, please don’t hesitate to let us know. We would be more than happy to assist further.

Best Regards,

Bof

[rajendraongole1]

Hi @RubeS - as shared error, can you check at pbi services level 

Go to Power BI Service>>Navigate to the workspace where the dashboard is published.>>Find the dataset tied to the dashboard and click on the three dots (...).>>Select Settings.>>Under Data source credentials, check if the credentials for the CDS/Dynamics 365 source are valid.>>If the credentials are expired or incorrect, click Edit credentials and update them. Use OAuth2 or the appropriate authentication method depending on how your connection is set up.

Sometimes Power BI dashboards use the credentials of the person who published the report. In such cases, you can re-publish the dashboard with the updated credentials.check under the Permissions tab to ensure that the users who cannot view the dashboard have at least Viewer access.

ref:similar thread.

If you’re using an on-premises data gateway to connect to CDS/Dynamics 365, ensure that the gateway is up and running and that it has the correct credentials configured to access the data source.

Solved: The credentials provided for the PowerBI source ar... - Microsoft Fabric Community

Dataset settings - Microsoft Fabric Community