Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

dashboard not getting downloaded

Hi, Earlier my one dashboard was able to get download from power bi service.It is approx 180mb in size. But now when i select download option, it keeps on loading and finally doesnt get downloaded....
Need Help
v-piga-msft's avatar
v-piga-msft
Resident Rockstar
8 years ago

Hi  Anonymous,

 

It seems that you had a problem when you download a report in Power BI Service?

 

By my tests, I cannot reproduce your issue.

 

Did you get any error when the download timeout?

 

If you get, please share the screenshots of the error message.

 

In addition, I suggest you could clear your the cache of your browser and try again.

 

Best Regards,

Cherry

Anonymous's avatar
Anonymous
Not applicable
8 years ago

No i dont get any error.

Neither i get any timeout message.

 

But it shows downloading sign and then nothing gets downlaoded after i check after some time.

 

:(

 

Please PLease Help!!!!

  • v-piga-msft's avatar
    v-piga-msft
    Resident Rockstar
    8 years ago

    Hi Anonymous,

     

    How long have you waited for the download? I suggest you to wait for this download until it throw some message, so that we could analysis this issue?

     

    Did you have this issue only for this report?

     

    If it is convenient, could you share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

     

    Best Regards,

    Cherry

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Hi v-piga-msft,

      Not able to downlaod still.

      There is no error message coming.

      Earlier it allowed to have multiple downloads of different reports in parallel.(This is a sepaerate issue altogether)

      But now i cant even do that.

       

      Downlaod Issue (Its specific to this dashboard)

       

      Regards,

      Honey Bhatia

       

      • v-piga-msft's avatar
        v-piga-msft
        Resident Rockstar
        8 years ago

        Hi Anonymous,

         

        If it is convenient, could you share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

         

        Best Regards,

        Cherry