custom visualization missing on powerbi.com after recent update

[npnigro]

I'm using a Tornado chart in a Desktop-based report. It looked a-ok and was about to publish. With the June update, the charts stopped being viewable on powerbi.com. Strangely, if I edit the report on powerbi.com, I can see the visual until I reload the page.

I saw that Tornado custom visual was updated in June so I tried to update my report, but it has the same issue. The Tornado demo PBIX file seems to work ok so I think my report is corrupt. I've tried a number of things to fix this (e.g, changed file extension to ZIP file and removed the custom visual). Short of re-creating the report (a multi-hour process), how can I fix this?

[ankitpatira]

@npnigro haven't experienced this before, but i would change from tornado to some other custom visual to figure out whether its issue with custom visual or power bi service as a start.

[npnigro · Accepted solution]

I found a copy of the PBIX file that worked better. I was able to upgrade the visualization to the latest version and it works ok on powerbi.com. I'm guessing the PBIX file I was working with previously got corrupted somehow.