custom request access doesn't work

[Anonymous]

Hello,

I want to control the automatic message client get when they try to access a report with limited access

looks like you can only control it from the dataset itself 

I did as explained but It doesn't behave the way I want. the client still gets the same automatic message not the customised one each time he tries to connect to the report. any clue what the issue might be?. Thanks 

I don't know If I miss something or 

[Anonymous]

hello, they're trying to access it straight from the workspace . According to the guideline it's supposed to be straightforward I don't undesrtand the issue,

[Anonymous]

Hi @Anonymous ,

All users in the workspace have at least permission to access the report, so there is no need to request access when opening the report.

This is the window used to request permission for the dataset.

If you have an Admin, Member, or Contributor role on the workspace where the dataset is located, you can change the default access request behavior using the Request access options that are available in the dataset settings.
For example, I set up the dataset like this.

When users who do not have access to the dataset use the view the dataset and request access.

At this point, the content just set will be displayed.

Best Regards,
Gao
Community Support Team

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

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[Anonymous]

Are the end users receiving this message trying to access the report through an app or directly in the workspace? As I understand it the customizable message is only what they see if they're following a link to the workspace version; the app version is not customizable (which drives me crazy.)