couldn’t retrieve the data for this visual

Thanks for the reply from vanessafvg , please allow me to provide another insight:

Hi timazarj ,

If the data source is connected by direct query, you need to make sure that the local data gateway is working properly.

If the gateway is abnormal, it will result in visual not being able to fetch the dependent data via query. For reference.

after stop on-premises gateway, visual get error:

For more details, you can refer to below document:

DirectQuery in Power BI - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

Best Regards,
Adamk Kong

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