configure on premise gateway for domain user

[Anonymous]

Hi,

I am using Power BI Gateway Service for first time for a domain user and I am facing lot of issue to configure it.  I read and done the changes as per the given instruction Troubleshooting the On-Premises Data Gateway, but it is still showing error. My system is using a proxy setting to connect the internet. I tried both default proxy and my domain proxy configuration but none of them are worked.

I request you to please help me for configure it.

Error on default proxy configuration

I have done the following changes - 

1. Changed the value from "AutoDetect" to "Https" in Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config file. 

2. Changed the gateway service account to a domain user.

Error on domain proxy configuration 

With domain proxy configuration

I have changed one more thing -

C:\Program Files\On-premises data gateway\enterprisegatewayconfigurator.exe.config
C:\Program Files\On-premises data gateway\Microsoft.PowerBI.EnterpriseGateway.exe.config

Change the proxy setting in these above configuration file from

<system.net>
    <defaultProxy useDefaultCredentials="true" />
</system.net>

 to 

<system.net>
<defaultProxy>
<proxy
usesystemdefault ="True"
proxyaddress ="http://172.20.183.11/corp/proxy.pac"
bypassonlocal="True"
/>

</defaultProxy>
</system.net>

but it is not working. please help.

[v-huizhn-msft]

Hi @Anonymous,

Based on your error message, it may be caused by internet connection. Have you cheked your firewall? Please use following command to test network connectivity:

Test-NetConnection -ComputerName watchdog.servicebus.windows.net -Port 9350

If firewall blocks the connections that the Azure Service Bus makes to the Azure data centers. Please unblock the IP addresses for your region for those data centers. More details, please see:Firewall or Proxy.

You can also use Fiddle to monitor HTTP traffic. 

Best Regards,
Angelia