cannot register gateway (personal mode)

[gnussbaum]

Hello,

I'm having an issue trying to register our gateway (personal mode).  I put in my email address and it takes about five minutes for the password window to pop up.  When it does it comes back with:

"Failed to update gateway details.  You may need to change the account the gateway runs under.  This request operation sent to net.tcp://127.0.0.1:45376/powerbi/personalgatewayconfig/service did not receive a reply within the configured timeout (00:01:00)."

We don't use a proxy so I don't think that's the issue.  I'm not sure what the issue is here.

[gnussbaum · Accepted solution]

Thanks for the reply.  We had our firewall settings changed and it's working now.

[edhans]

Has your admin blocked personal gateways or not added you to the group that is allowed to register gateways?