cannot connect to gateway data source (apple user)

[fsaiyed]

Hi,

I have a Power BI apple user using the reports and dashboards online. Below is the process of how the reports get to her:

1) I have a gateway which connects power bi to a server on the SSAS cube 

2) I publish the reports in packs

3) Users access the reports though 'Get Data'

For some weird reason she can only access some of the reports and the others throw the error 'Cannot connect to gateway data source' and 'Couldn't retrieve the data for this visual'. I've tried deleting all the packs and regetting the data packs but that doesnt resolve the issue. I personally can access everything. I also asked her to sign in on my microsoft pc to eliminate whether its a new hardware issue but she couldnt access those reports logged in on microsoft laptop either.

Any ideas what the issue might be?

Any questions, let me know.

[v-yuezhe-msft]

@fsaiyed,

How about you publish apps instead of publishing content packs? And have you defined Row Level Security in your dataset?

You can follow the guide in the article below to publish apps in Power BI Service.
https://docs.microsoft.com/en-us/power-bi/service-create-distribute-apps

Regards,
Lydia

[fsaiyed]

Just made an app with one of the reports that wasnt accessible. It still throws the same error when accessing the report through an app. Report throws the error 'This report couldnt access the data source. Contact PowerBI, the author, to have it fixed.' On the report visuals when i click on 'See details' it shows the error 'Couldnt load the data for this visual - Couldnt retrieve the data for this visual. Please try again later. Please tryy again later or contact support. If you contact support, please provide these details.' I gave access to this app to myslf and the first affected user. I can see it on my login but the affected user cant. 

Also, i now have another user with this exact same issue. This is very weird as others dont have this problem and only 2 people are affected. 

And i dont think there are any row level securities. 

Any other ideas?

[v-yuezhe-msft · Accepted solution]

@fsaiyed,

Please use map user name feature to map the two users with a user that has access to the SSAS data source, this way, they will be able to view reports.

Regards,
Lydia