cannnot connect to the salesforce report using powerbi service

[insurance]

Problem: Using PowerBI Desktop connecting to "salesforce report" works but as it limited to 2000 rows, so try to using PowerBI Service to create dataflow but error showing after sign in (should be unable to authenticated). Why the PowerBI Desktop works but PowerBI Service cannot? Could anyone have ideas, many thanks

---------- Message ----------

Unexpected Error

---------- Stack ----------

ApiResponseError: Unexpected Error

    at g.handleLoadEvent (https://europe.prod.powerquery.microsoft.com/MashupEditor/scripts/o.a.209490d86846b900e548.bundle.js...)

    at XMLHttpRequest.<anonymous> (https://europe.prod.powerquery.microsoft.com/MashupEditor/scripts/o.a.209490d86846b900e548.bundle.js...)

---------- Session ID ----------

ef3cd9bd-b3bd-4f6f-9004-6b68b8fe40fc

---------- Request ID ----------

4b543dd5-f399-4a7e-b62c-1e7c3ac513c8

[metrica]

Hi @insurance,

You're right that the 2,000-row Salesforce Reports API limit is the main pain here. Creating a dataflow workaround in Service introduces a second issue - Power Query Online's OAuth flow handles Salesforce credentials differently from Desktop, which often surfaces as the generic "Unexpected Error" you're seeing.

So you'd be solving for two things at once: the 2K cap and the Service-side auth flow. One way to handle both in a single setup is Power BI Connector for Salesforce on AppExchange:

Why it might fit:

• Pulls Salesforce reports without the 2,000-row API cap - no dataflow workaround needed
• Auth lives in your Salesforce org via its own Connected App, so Service refresh doesn't hit the same OAuth handshake quirks
• Supports custom fields, custom objects, and joined reports
• 30-day free trial
• Setup docs: https://metricasoftware.com/docs/salesforce/
• Responsive support if you get stuck: https://metricasoftware.com/docs/salesforce/contact-support/

Happy to set up a quick demo if it'd help. Just reach out via the support link.

Cheers,

Metrica Team.

[ReportGuru]

Hi @insurance were you able to find a solution? As a workaround, maybe you can try to test your connection with a3rd party connector, which pulls data from the SF Objects API and therefore, does not have this 2k rows limitation. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor. Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url.

[MAwwad]

It seems like you are encountering an error when trying to connect to a Salesforce report using PowerBI Service. To troubleshoot this issue, you can try the following steps:

1. Check if the Salesforce account you are using has the correct permissions to connect to PowerBI.

2. Make sure that the Salesforce instance you are connecting to is supported by PowerBI. You can check this by checking the PowerBI documentation.

3. Try to refresh the connection or re-establish the connection from PowerBI Service.

4. Ensure that the network connection is stable and that there are no firewalls or other security measures that are blocking the connection.

5. If the issue persists, you can try connecting to a different Salesforce report or a different Salesforce instance.

If these steps don't help, you may need to seek help from the PowerBI support team. You can reach them by visiting the PowerBI community, creating a support request, or contacting them through their website.