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OneWithQuestion's avatar
OneWithQuestion
Post Prodigy
8 years ago

browser cache issues with updating fields in visuals

Using the Power BI service, I have run into issues when I update a report in desktop and then deploy it.   If I change a visual, specifically if I change the columns in a visual, some user's browse...
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Anonymous's avatar
Anonymous
Not applicable
8 years ago

HI OneWithQuestion,

 

Do you mean schedule cache refresh for direct query mode? If this is a case, you can take a look at following link to know more about this.

Announcing Custom Cache Refresh Schedules in the Power BI Service

 

In addition, I'd like to suggest you clean up cache files or use 'refresh now' feature to work through this issue if it work on your side.

 

Regards,
Xiaoxin Sheng

  • OneWithQuestion's avatar
    OneWithQuestion
    Post Prodigy
    8 years ago

    Sorry, I mean actual cache on the web browser of the page.

     

    For example *red arrow mine

     

    Out of roughly 10 users, 6 saw no issue and 4 saw that black X.

     

    Clearing browser cache did nothing, and I could not get the issue to go away.

     

    I re-published the report a few times, no change.

     

    Finally I published a copy of the report to a new location (as a new report, not overwriting the existing) and that worked for everyone.

     

    What I didn't understand is why that behavior took place.

     

    Are there multiple PowerBI servers in the service and after you deploy a report it takes time for them to all "synchronize"?

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      I have seen other cache issue with Power BI and a work around is to use Google Chrome in an Incognito window. This will prevent caching issues on the browswer.

       

      This one time was specifically with the Schedule Refresh intervals.