Forum Discussion

mpesara's avatar
mpesara
Helper I
7 years ago
Solved

blank screen while users trying to open shared dashboard from invite link

Users are getting a blank page while trying to open a dashboard from the shared invite email, but they are able to open using the dahsboard link when manually shared.
Need Help
  • v-jiascu-msft's avatar
    v-jiascu-msft
    7 years ago

    Hi mpesara,

     

    This issue has been fixed.

     

     

    Best Regards,
    Dale

v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
7 years ago

Hi mpesara,

 

It's fine in my test.

1. Which browser did you use?

2. Is it the new App workspace or the old App workspace?

3. Were there any error messages?

 

Best Regards,

Dale

mpesara's avatar
mpesara
Helper I
7 years ago

Hi v-jiascu-msft

 

1. Which browser did you use?

A.We tried with multpile users , all the browsers , private browising as well.

 

2. Is it the new App workspace or the old App workspace?

A.Its an old workspace

 

3. Were there any error messages?

A.No error messages , just a blank screen.

 

Thanks,

Jay

 

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    7 years ago

    Hi Jay,

     

    Sometimes I can reproduce this issue. I have reported it to the Product Team: 85611972. I will update the progress here later.

    The workaround is that logging in the user account first before opening the link.

     

    Best Regards,
    Dale

    • mpesara's avatar
      mpesara
      Helper I
      7 years ago

      Thanks Dale, Is there any place where i can track the support case ?

       

      Regards,

      Jay

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        7 years ago

        My pleasure. I will post the updates here.

         

        Best Regards,
        Dale