ZoomCharts Network Chart not showing in Service

[henrituol]

Hi! Has anyone else noticed issues with the free ZoomCharts Network Chart? I mean in my workspaces it suddenly stopped working. Version is 1.1.0 and it used to show up just fine in the service. Also, this visualization works fine in the desktop version, but after publishing, the visualization is totally empty.

[mariocarlos]

Hello all, it seems the issue has been fixed, I tested out in two of my dashboard and it-s working.

[ZC_Support]

@mariocarlos , thank you very much for the update!

[ZC_Support · Accepted solution]

We are sorry to hear about your problems with our visual(s). Please be advised we have not changed anything with regard to our free Network Chart; therefore, please contact us at support@zoomcharts.com and we will get to the bottom of it.

[felipecarlone]

Has anyone managed to resolve this issue?

[henrituol]

I received this message via email from ZoomChart Support: "we identified that this was caused by a change on Mircrosoft’s side and we are currently in talks with them whether this can be reverted."

[mmoleiro]

I made the same assumption. But a notification message in the visual would be helpful to see whats the problem is.

[ZC_Support]

Hello @mmoleiro ,
Unfortunately, we cannot simply add ad-hoc notification messages - that would require a change in the visual.

[mmoleiro]

I have the same problem on Power BI Service. The chart is not showing, just white space. I am using the free version of ZoomCharts Network Chart. 

[ZC_Support]

Hello, just like the other user, we are sorry to hear about your problems with our visual(s). Please contact us at support@zoomcharts.com and we will get to the bottom of it.

[henrituol]

Good to know! I wonder if it’s a deliberate push towards using trial and PRO.

[ZC_Support]

henrituol, we would never deliberately impair the experience of existing users in order to persuade them to try the pro versions.

[mariocarlos]

Hello, my organization is facing the same scenario. I'll also submit email but it's exactly the same problem. So please be sure to update this thread with a new and final solution for all general public.