Zendesk connecter, connection error

[EmelineLagarde]

Hi there,

I got a trouble with zendesk connection. I set up on desktop version everything works.
but now, on PBI Service I got error with connection, and when I tried to configure connection I can not choose an authentification method

Anyone can hep me please.

Emeline

[Anonymous]

Hi, @EmelineLagarde 

Have you configured and used a gateway? If so, check to see if the gateway is updated. And create a new Zendesk connection in Manage Connections and Gateway:

You can try editing the verification here.

You can also use Zendesk through the Apps, which can be found in the following documents:

Connect to Zendesk with Power BI - Power BI | Microsoft Learn

How to Get Your Question Answered Quickly

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[EmelineLagarde]

Thanks for reply, looks like I can not create connection on-premises.
I'll check that thanks.

Emeline