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Quinnie2017
Helper II
Helper II

Your data source can't be refreshed because the credentials are invalid. Please update credentials.

Need help changing credentials please.

 

Situation: Today we switched Microsoft credentials from @XYZinvestments to @XYZbrands. 

 

Problem: Scheduled refresh is now failing.  Was working fine prior to credential switch.  Gateway is still running fine, it says "Online.  You are good to go". 

 

Troubleshooting tried:

1) Restart and log in with new credentials

2) Log in to PowerBI service with new credentials

3) Ensure gateway service is on and running

4) Tried resetting saved credentials

 

How can I resolve the credential error?

 

Here are screenshots of the errors:

Quinnie2017_0-1628106534214.png

Quinnie2017_1-1628106695245.png

Quinnie2017_6-1628107086372.png

Quinnie2017_5-1628106992547.png

 

 

 

 

1 ACCEPTED SOLUTION
GilbertQ
Super User
Super User

Hi @Quinnie2017 

 

It appears to me that you will need to re-authenticate the credentials for your 3 data sources in your Gateway settings?





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Power BI Blog

View solution in original post

3 REPLIES 3
GilbertQ
Super User
Super User

Happy to help!





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Proud to be a Super User!







Power BI Blog

GilbertQ
Super User
Super User

Hi @Quinnie2017 

 

It appears to me that you will need to re-authenticate the credentials for your 3 data sources in your Gateway settings?





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

@GilbertQ yes indeed that was the case.  And I needed to put my domain name in front of my user name.  For example, XZY\twb311

 

Thanks - marking as solution

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