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Quinnie2017's avatar
Quinnie2017
Icon for Helper II rankHelper II
5 years ago
Solved

Your data source can't be refreshed because the credentials are invalid. Please update credentials.

Need help changing credentials please.   Situation: Today we switched Microsoft credentials from @XYZinvestments to @XYZbrands.    Problem: Scheduled refresh is now failing.  Was working fine pri...
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  • GilbertQ's avatar
    GilbertQ
    5 years ago

    Hi Quinnie2017 

     

    It appears to me that you will need to re-authenticate the credentials for your 3 data sources in your Gateway settings?

GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
5 years ago

Hi Quinnie2017 

 

It appears to me that you will need to re-authenticate the credentials for your 3 data sources in your Gateway settings?

Quinnie2017's avatar
Quinnie2017
Icon for Helper II rankHelper II
5 years ago

GilbertQ yes indeed that was the case.  And I needed to put my domain name in front of my user name.  For example, XZY\twb311

 

Thanks - marking as solution