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Anonymous's avatar
Anonymous
Not applicable
6 years ago
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Workspace contact list - listed in the user interface (UI)?

Hi there!, I read around workspace contact list (which is different from contact for reports and dashboards) but still not clear how/who uses it in real life. https://docs.microsoft.com/en-us/power-...
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  • Anonymous's avatar
    Anonymous
    6 years ago

    Anonymous, Greg_Deckler 

     

    Here is how I use the workspace contact list. 

    Let's say someone has shared an app with me. Apps are tied to a workspace, and when I get the app, I also get the workspace. 

    I open the app and something doesn't work as i expected -- maybe I can't export data from visuals, or Q&A isn't showing up on my dashboard, or my changes to filters aren't persisting, or the data isn't refreshing.   In the past, it was almost impossible to figure out whom to contact to address these issues.  Now I have 2 options -- I can select the link for the "Contact" from the breadcrumbs dropdown that appears at the top of the reports and dashboards. Or I can look up the workspace contacts and ask them to help me or change settings for me.  Some settings are managed by the Admin and others by the app owner/creator. 

     

    HTH,

    Michele

Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
6 years ago
The UI in the Service although I'm not sure I've ever seen where workspace contacts are actually listed in the new ribbon in the Service.
Anonymous's avatar
Anonymous
Not applicable
6 years ago
 

Thanks Greg_Deckler

I don't know the real usage of this contact list at workspace level. if anyone has one, please let me know. 

 
  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Anonymous, Greg_Deckler 

     

    Here is how I use the workspace contact list. 

    Let's say someone has shared an app with me. Apps are tied to a workspace, and when I get the app, I also get the workspace. 

    I open the app and something doesn't work as i expected -- maybe I can't export data from visuals, or Q&A isn't showing up on my dashboard, or my changes to filters aren't persisting, or the data isn't refreshing.   In the past, it was almost impossible to figure out whom to contact to address these issues.  Now I have 2 options -- I can select the link for the "Contact" from the breadcrumbs dropdown that appears at the top of the reports and dashboards. Or I can look up the workspace contacts and ask them to help me or change settings for me.  Some settings are managed by the Admin and others by the app owner/creator. 

     

    HTH,

    Michele

  • Greg_Deckler's avatar
    Greg_Deckler
    Icon for Community Champion rankCommunity Champion
    6 years ago
    Yep, we are on the same page Anonymous

    No idea where those contacts actually show up.
  • V-lianl-msft's avatar
    V-lianl-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

     

    The new Contact list feature allows you to specify which users receive notification about issues occurring in the workspace. By default, any user or group specified as a workspace admin is notified, but you can customize the list. Users or groups listed in the contact list will be shown in the user interface (UI) to help users get help related to the workspace.

    You can refer to this:https://powerbi.microsoft.com/en-us/blog/announcing-new-contact-lists-for-reports-and-dashboards-in-the-power-bi-service/ 

     

    Best Regards,
    Liang
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.