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manners's avatar
manners
New Member
4 years ago

Work or School Account required when sharing with hotmail/ personal account?

Hi, I have been sharing reports and dashboards with external users using a mix of 'Work or School' accounts and 'Personal Accounts' for months and all has worked fine until about a week ago. The ste...
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AlexisOlson's avatar
AlexisOlson
Icon for Super User rankSuper User
4 years ago

According to the official documentation (updated 10/19/2021):

 

  • Power BI requires that you use a work or school email address. You can't sign up or purchase using email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others. If you don't have a work or school account, learn about alternate ways to sign up.

Also confirmed here:
https://answers.microsoft.com/en-us/msoffice/forum/all/can-i-use-powerbi-with-a-microsoft365-personal/f561b3a8-4d13-4607-9935-ada7619c1753

  • manners's avatar
    manners
    New Member
    4 years ago

    Hi Alexis, 

    Really apprecaite you taking the time to look at this.

     

    To be clear, I'm not wanting the guest users to sign up to PowerBI, I just want them to be able to read a dashboard/ report. 

     

    From the docs I can see
    Distribute content to external guest users with Azure AD B2B - Power BI | Microsoft Docs

     

    What am i missing?

     

    As mentioned, this has been working for a while now and only recently have I had issues.

    • AlexisOlson's avatar
      AlexisOlson
      Icon for Super User rankSuper User
      4 years ago

      It sure isn't very clear, is it?

       

      Further down that page, it says:

      • Guest users using social identities will experience more limitations because of sign-in restrictions.

        • They can use consumption experiences in the Power BI service through a web browser
        • They can't use the Power BI Mobile apps
        • They won't be able to sign in where a work or school account is required

      It does seem like it should be possible though. The detailed documentation here says this:

      Can I invite guest users with consumer email accounts?

      Inviting guest users with consumer email accounts is supported in Power BI. This includes domains such as hotmail.com, outlook.com and gmail.com. However, those users may experience limitations beyond what users with work or school accounts encounter.

      It seems like Microsoft has been making some authentication changes recently but isn't very clear where they apply. When is a "work or school account required"? I'm confused now too.

       

      The Customer Support Team can hopefully provide a better answer.

      • SELECTDBA's avatar
        SELECTDBA
        Icon for Advocate I rankAdvocate I
        4 years ago

        Customer support team, we also need answer to this, so we'd appreciate a response.