Forum Discussion

Boja's avatar
Boja
Advocate II
7 years ago

Why there is no Refresh failure notification ?

Hi guys,

 

Since we created a new App and related workspac, we stop receiving email notifications about refresh failures. 

do you know maybe why this is happening and is there something we can do here?

 

Thanks

 

Need Help

2 Replies

  • v-frfei-msft's avatar
    v-frfei-msft
    Community Support
    7 years ago

    Hi Boja,

     

    As we know, This notification will only email the current dataset owner in the event of a failure.

    One more thing, do you have edit the alternate email? in that case, notifications should be sent to your alternate email address. And did you check your spam/junk folders of your mailbox?

     

    Regards,

    Frank

    • Boja's avatar
      Boja
      Advocate II
      7 years ago

      v-frfei-msft

      Hi Frank,

       

      Thanks for quick response. 

      Yes, i am a dataset owner. Today i received the failure notificatin regarding a different report. Is it possible that notification is related to the specific dataset (i.e. to work on one report, but not on the other)? Or maybe to a specific type of failure?

      Defenitely it is not in my junk folder. I check this quite often due to other reasons :)

       

      Thanks for the tip about the alternate email. i will definitely use it. Good stuff