Forum Discussion

Boja's avatar
Boja
Advocate II
8 years ago

Why there is no Refresh failure notification ?

Hi guys,   Since we created a new App and related workspac, we stop receiving email notifications about refresh failures.  do you know maybe why this is happening and is there something we can do ...
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v-frfei-msft's avatar
v-frfei-msft
Community Support
7 years ago

Hi Boja,

 

As we know, This notification will only email the current dataset owner in the event of a failure.

One more thing, do you have edit the alternate email? in that case, notifications should be sent to your alternate email address. And did you check your spam/junk folders of your mailbox?

 

Regards,

Frank

  • Boja's avatar
    Boja
    Advocate II
    7 years ago

    v-frfei-msft

    Hi Frank,

     

    Thanks for quick response. 

    Yes, i am a dataset owner. Today i received the failure notificatin regarding a different report. Is it possible that notification is related to the specific dataset (i.e. to work on one report, but not on the other)? Or maybe to a specific type of failure?

    Defenitely it is not in my junk folder. I check this quite often due to other reasons :)

     

    Thanks for the tip about the alternate email. i will definitely use it. Good stuff