Forum Discussion

Kevin0001's avatar
Kevin0001
Frequent Visitor
1 year ago

White screen when using shared link for PowerBI Dashboard

I have made a PowerBI Dashboard that is shared with the principles of multiple schools. They are added in our tennant as Guest Users, so they can access the dashboard. Some users have come across ...
Need Help
Poojara_D12's avatar
Poojara_D12
Super User
1 year ago

Hi Kevin0001 

Please try the below mentioned points:

  1. Clear Cache: Clear browser cache and cookies.
  2. Incognito Mode: Try accessing the link in a private/incognito window.
  3. Check Permissions: Ensure guest users have Viewer access and dataset permissions.
  4. Use Supported Browser: Use Chrome or Edge, not older browsers.
  5. Complete Invitation: Confirm guest users accepted the tenant invitation.
  6. Verify License: Ensure users have a Power BI Pro or equivalent license.
  7. Try Another Network: Test on a different network to avoid firewall issues.
  8. Re-share Access: Revoke access and share the link again if needed.

 

Did I answer your question? Mark my post as a solution, this will help others!

If my response(s) assisted you in any way, don't forget to drop me a "Kudos" 🙂

Kind Regards,
Poojara
Data Analyst | MSBI Developer | Power BI Consultant
Please Subscribe my YouTube for Beginners/Advance Concepts: https://youtube.com/@biconcepts?si=04iw9SYI2HN80HKS 

  • Kevin0001's avatar
    Kevin0001
    Frequent Visitor
    1 year ago

    Hey Poojara_D12 ,
    I will let the users know to follow these options. I will let you know if it has worked!

  • Kevin0001's avatar
    Kevin0001
    Frequent Visitor
    1 year ago

    Hi Poojara_D12, Apologies for the late reply! It took a while to get in contact with the end user(s) who had this problem.

    I've guided them with the steps provided, but unfortunately they haven't worked. 
    Within the organisation we did see that PowerBI might be disabled for some users in Azure, but our servicedesk is looking further into this.