When to expect stable services?

There's definitely room for improvement in areas of communication.

Some time ago I opened a ticket regarding the issues experienced with the report embed API. Of course, I realise that back then it was still in a 'preview' status, but the poor Microsoft engineer handling the case was obliged to continue checking in with me (I assume due to service level agreements) only to tell me he has no news for me.

Several weeks went by without any feedback as to why we were experiencing the issue or what we might do to fix them. At a minimum I might have expected a 'Could you try this please?' or at minimum a 'Bear with us, we know about it, we're working on it'.

Eventually it did appear to be resolved and I closed the case.