Forum Discussion
When to expect stable services?
Absolutely true!
It's a shame when you look how many service problem related posts popped out here over the last few weeks. And still no offcial statement :smileysad:
The Power BI support page does keep you informed of any larger issues, particularly since the last update when there were quite a few problems.
I have lodged a number of service tickets over the past few months and have always received feedback within 24 hrs. In fact, the Power BI team keeps asks me for more info and screenshots. Compared to the old Microsoft, Tableau and Qlik, I have to say that The Power BI team has better response times. As much as I'd like to complain, kudos should be given to them for being service driven.
Getting back to topic, yes, I agree with the technical issues. I attended a PowerBI user group hosted by Microsoft themselves. The main speaker actually told everyone "If you want a stable solution, then PowerBI is not for you'. He then said 'If you want innovation, and a BI product that will grow exponentially and superceed its competition in a short period of time, then PowerBI is for you'. I agree with both statements.
I suppose most of the community members love PowerBI as a product and innovation and see its big potential. And of course, the work of the PowerBI team is much acknowledged and admired.
However, when there is a problem, it has to be faced in order to be solved. These days PowerBI clients did have big problems with the service and the support. And at least in my country, the PowerBI end users are C-level managers, not just business analysts. And I think the quickest way the current early adopters of PowerBI to stop using it is to address the CEOs concerns with the explanation "If you want a stable solution, then PowerBI is not for you"
djnww,I really hope the official position of Microsoft to be different from the one of your main speaker. We need fast growing AND stable PowerBI product.
- The Microsoft speaker was referring to his own experience to date and was being honest.
PowerBI is only a year old and is growing rapidly. They will need to strike a balance between stability and enhancements. This will happen once the product has reached maturity.
It is interesting that others have a different experience with the helpdesk. I am from Australia.
