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pauline020's avatar
pauline020
Frequent Visitor
8 years ago

When adding user in gateway, list keeps spinning and nothing happens

We have added a list of users to serveral gateways we have configured. But when we want to add a new one (by selecting the user via the email adress and clicking 'add'), the list keeps spinning. We'v...
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v-yulgu-msft's avatar
v-yulgu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi pauline020,

 

Does this problem only occur to some specific users? Were you able to add them to a different data gateway?

 

Regards,

Yuliana Gu

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Hi v-yulgu-msft,

 

Similar issue here. I can not add new users our PROD source anymore. The dotted circle keeps on spinning an nothing happens.

Adding the same users to our ACC source is working fine. Both sources are SSAS cubes via on-premisses datagateway.

 

At first I was thinking about a limit on the number of users, so I removed one. Turns out I can't even add the removed user back to the list. I also tried restarting the on-premises data gateway service, but that did not resolve the issue.

 

Ideas are more than welcome,

 

Regards,

Jack