Forum Discussion

HeenaPat's avatar
HeenaPat
Regular Visitor
6 years ago
Solved

Web.Contents failed to get contents from Salesforce

Hi,

Our dataset is failing to refresh with this error. This table does exist in our salesforce production instance. Any help here would be appreciated. Thanks

 

An error occurred while processing the data in the dataset.

Refresh failed:

Support Dataset has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

Web.Contents failed to get contents from Salesforce' (404): Not Found Table: Support SO.

Next refresh for Support Dataset is scheduled for November 8, 2019 13:00 UTC.

 

 

Learn more >

 

 

Technical Information

 

 

Activity Id:

3165d877-5377-4bc5-9bfd-268d9896f29a

 

Request Id:

3c26ff03-5173-49af-8786-0121cebf21b9

 

Cluster Name:

WABI-US-EAST2-redirect.analysis.windows.net

 

Refresh Start Time:

November 8, 2019 20:00 UTC

 

Refresh End Time:

November 8, 2019 20:01 UTC

 

 

 

Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Message: Web.Contents failed to get contents from Salesforce  (404): Not Found Table: Support SO Item.
Cluster URI: WABI-US-EAST2-redirect.analysis.windows.net
Activity ID: 0243d14f-4fef-43e7-906b-8f0450d8ec22
Request ID: 5d62b8ed-cdfe-20cd-2cf8-a799f1a31f4d
Time: 2019-11-12 00:07:35Z

Need Help
  • HeenaPat's avatar
    HeenaPat
    6 years ago

    Hi,

     

    Yes I have permission and am encountering the same issue on refresh in Power BI desktop. Luckily I was able to delete the tables in the data model as they were no longer being used and the refresh worked.

     

    Thank you

4 Replies

  • v-lid-msft's avatar
    v-lid-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi HeenaPat ,

     

    Could you please check if your credential have the premission to this table and if you can refresh the data in Power BI Desktop with the same credential?

     

    Best regards,

    Community Support Team _ Dong Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • HeenaPat's avatar
      HeenaPat
      Regular Visitor
      6 years ago

      Hi,

       

      Yes I have permission and am encountering the same issue on refresh in Power BI desktop. Luckily I was able to delete the tables in the data model as they were no longer being used and the refresh worked.

       

      Thank you

      • v-lid-msft's avatar
        v-lid-msft
        Icon for Community Support rankCommunity Support
        6 years ago

        Hi HeenaPat ,

         

        Glad to hear that you have resolved your problem. Thank you for sharing this solution.

         

        Best regards,

        Community Support Team _ Dong Li
        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • QueryWhiz's avatar
    QueryWhiz
    Icon for Post Patron rankPost Patron
    2 years ago

    Hi, were you able to find a solution? I've used the Salesforce connector but I had some issues with my data too. As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

     

     

    After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

     

     

    There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url.