We're having trouble loading usage metrics right now.

[fammco]

Hi,

we are using PowerBI Pro Trial version. We wanted to try Usage Metrics Report but we receive an error:

Something went wrong

We're having trouble loading usage metrics right now.
Please try again later or contact support. If you contact support, please provide these details.

Show technical details

Technical details:

Activity ID98407b49-40e4-98c9-baa1-ea4c62e19e5b

TimeFri Jul 14 2017 14:38:22 GMT+0200 (Central Europe Daylight Time)

Correlation IDba83f61e-25c7-6a27-f867-c14b71cf3c11

Version13.0.1877.175

Cluster URI

This error occured month ago already.

Best regards

[v-yuezhe-msft]

@fammco,

I am not able to reproduce your issue. Does the above issue occur in all dashboards/reports or a specific dashboard/report? Please use fiddler to monitor what happened in the background, and post fiddler trace log here.


Regards,
Lydia

[fammco]

@v-yuezhe-msft

Thank you for your reply. Today I was able to load metrics from Workspaces/Reports but I still get an error message if I want to load metrics for a specific Workspaces/Dashboard. 

I am sending printscreen where I am getting this error. 

[v-yuezhe-msft]

@fammco,

Please help to post fiddler trace log here.

Regards,