Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Enhance your career with this limited time 50% discount on Fabric and Power BI exams. Ends August 31st. Request your voucher.

Reply
SnoekL
Helper II
Helper II

Visuals randomly gone on Report in Power BI Service App

Hi, I have incountered an issue which I have never seen before.

For some reason multiple users experience occasionally missing visuals on a report that is part of a app in Power BI Service. It started last week eventhought the reports is used for a couple of years and nothing has been changed recently.

It never happens in the report on the workspace or in Power BI desktop.

 

When it occurs very often it is resolved by closing the internet browser en restarting it but I do not understand why this happens and what is causing this. Has anyone experienced this issue and know's what is causing this and has a solution?

 

First screenprint is where the visuals (2 matrix) are gone and second screenprint is the report after restart where visuals are showing again. 

 

 

visual gone.jpg          visual not gone.jpg

1 REPLY 1
GilbertQ
Super User
Super User

Hi @SnoekL 

 

Could you check and see if there is a proxy server in your organization which is caching the data?

 

You could also try the PBI report with a different internet connection and see if that works?

 

And finally make sure you are using the latest version of Edge/Chrome/Safari/Mozilla? 





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

Helpful resources

Announcements
August Power BI Update Carousel

Power BI Monthly Update - August 2025

Check out the August 2025 Power BI update to learn about new features.

August 2025 community update carousel

Fabric Community Update - August 2025

Find out what's new and trending in the Fabric community.