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Maria1983's avatar
Maria1983
Icon for Advocate II rankAdvocate II
2 years ago
Solved

Virtual network data gateway suddently crashed - capacity license now a requirement?

Hello!

 

We have a Virtual Network Data Gatway set up in PowerBi to access data from Azure Blob Storage. 

 

This has worked wonderfully for a long time. But this morning the connection crashed and we can see that the Connection and Virtual Network Data Gateway are both offline. Why? 

 

When we try to create a new Virtual Network Data Gateway we are unable to do so, because it suddently requires a Capacity License (which we don't have - we have PowerBI Premium). We can see in the documentation that PowerBi Premium should be enough: 

 

 

So is this an error? Why is chosing a capacity license suddenly a prerequisite? And is this the reason our connection is down? 

 

 

Thank you very much in advance. 

 

Regards, 

 

Maria from Denmark

14 Replies

  • Same problem here. Advice would be much appreciated. I also opened a support Ticket.

    • Maria1983's avatar
      Maria1983
      Icon for Advocate II rankAdvocate II

      Thank you for having created a ticket. Any responses from the support team yet? 

      • rmenges's avatar
        rmenges
        New Member

        nothing reasonable till now. Keep you updated.

  • BenDuke's avatar
    BenDuke
    Frequent Visitor

    Using PowerBI embedded with an activite capacity and the list is empty.

     

     

    • BigJuju's avatar
      BigJuju
      Frequent Visitor

      Do this- Create a fabric capacity in your azure subscription and then you will see a capacity in the drop down. The reason its empty because you arent administrating any license capacity. You can also talk to your power platform admin to get these gateways assigned a capacity if there is one exists at org level ( Fabric or premium) 

      • Maria1983's avatar
        Maria1983
        Icon for Advocate II rankAdvocate II

        Thank you for the suggestion. 

         

        One could create a Fabric Capacity just to make the gateway work again, but then you have to pay a minimum of 321,20 dollars a month. Surely this should not be necessary?

         

         

    • BigJuju's avatar
      BigJuju
      Frequent Visitor

      Thanks man, i was beating my head for Europe West. This was working perfectly fine for EU north though. 

    • Maria1983's avatar
      Maria1983
      Icon for Advocate II rankAdvocate II

      They have removed the awareness message now, and our services are once again up and running 🙂 

       

      Through the problem remains when creating a new data gateway, but that's less important. 

       

      Thank you everyone 🙂