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Anonymous's avatar
Anonymous
Not applicable
8 years ago

View On premise gateway setting window from the server

Hi Guys,

              The On-premise gateway was installed in a Server using credentials of a service account. Now I got access to the server, but when I click on the On-premise Gateway application, it does not show me the settings and just shows the message "the gateway is not running on your computer". My question is can only the service account see the Gateway setting since it was used to install it. Is there anyway for me also to see the setting window from the server?

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    HI Anonymous,

     

    I'd like to suggest you to open service to check on-premise gateway service if it stopped.

     

    In addition, you can also refer to following link to check local logs if it install failed.

    Troubleshooting the On-premises data gateway

     

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thanks for getting back to me.  The gateway service is running and I can view it when logging in as Service account, but I cannot when I log into the gateway server using my logging id (I have read access to the server).  Any help is appreciated.

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        HI Anonymous,

         

        I guess your issue may related to your account permission, have you test with full permission account ?

         

        Regards,

        Xiaoxin Sheng