Forum Discussion

joshua_modus's avatar
joshua_modus
Frequent Visitor
9 years ago
Solved

Video Tiles Not Showing Up

When I add a video tiles to the dashboard, I am able to see the video.  However, when I share the dashboard the person on the receiving end is unable to see the video. Instead they see a blank tile a...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi joshua_modus,

    I will report this issue internally and post back once I get any updates.

    Thanks,
    Lydia Zhang

joshua_modus's avatar
joshua_modus
Frequent Visitor
9 years ago

I was able to create another account in my organization to test and the video tiles are working when shared with another user in the organization. While I'm glad that we've pinpointed the problem, it doesn't help that I am sharing these dashboards with clients and future clients who will not have an account in my organization. 

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi joshua_modus,

I will report this issue internally and post back once I get any updates.

Thanks,
Lydia Zhang

  • joshua_modus's avatar
    joshua_modus
    Frequent Visitor
    9 years ago

    Lydia,

     

    Microsoft support got back to me and let me know that this is a bug and will be fixed in next month's update. Thanks for you help!

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      9 years ago

      Hi joshua_modus,

       

      PG said this issue will be fixed on 5/17/2017.

       

      Best Regards,
      Qiuyun Yu