Forum Discussion

joshua_modus's avatar
joshua_modus
Frequent Visitor
9 years ago
Solved

Video Tiles Not Showing Up

When I add a video tiles to the dashboard, I am able to see the video.  However, when I share the dashboard the person on the receiving end is unable to see the video. Instead they see a blank tile a...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi joshua_modus,

    I will report this issue internally and post back once I get any updates.

    Thanks,
    Lydia Zhang

joshua_modus's avatar
joshua_modus
Frequent Visitor
9 years ago

It is being shared with external users only. Before last Thursday, 4/6, external users were able to see the video tiles. On that day, they stopped working. Is there any work around to let external users to see video tiles? I don't see any security settings. 

 

Unfortunately, there is only the one account in the organization that we're using specifically for Power BI so I can't test ony my side if it's the same problem.

joshua_modus's avatar
joshua_modus
Frequent Visitor
9 years ago

I was able to create another account in my organization to test and the video tiles are working when shared with another user in the organization. While I'm glad that we've pinpointed the problem, it doesn't help that I am sharing these dashboards with clients and future clients who will not have an account in my organization. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi joshua_modus,

    I will report this issue internally and post back once I get any updates.

    Thanks,
    Lydia Zhang

    • joshua_modus's avatar
      joshua_modus
      Frequent Visitor
      9 years ago

      Lydia,

       

      Microsoft support got back to me and let me know that this is a bug and will be fixed in next month's update. Thanks for you help!

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Community Support
        9 years ago

        Hi joshua_modus,

         

        PG said this issue will be fixed on 5/17/2017.

         

        Best Regards,
        Qiuyun Yu