VNet Gateway Logs failed download

[lousegers]

Hi,

Recently, one of our Power BI datasets failed with the following error message:

Error message failing dataset

Data source error: {"error":{"code":"DM_GWPipeline_UnknownError","pbi.error":{"code":"DM_GWPipeline_UnknownError","parameters":{},"details":[]}}}

This dataset is relying on a Virtual Network (VNet) data gateway. We tried to export the gateway logs but the Power BI service failed to do so:

Error message failed VNet gateway logs download

Error occurred:

Details: Please have this information handy if you choose to create a support ticket. Session Id: 1cf6bd25-3be0-492c-8e40-6b2a822e3680 RequestId: f855e6ed-cbb5-4f57-bcf2-c99e138c63dd Cluster URI: https://api.powerbi.com Status code: 403 Time: Wed Jan 24 2024 08:38:55 GMT+0100 (Midden-Europese standaardtijd)Please have this information handy if you choose to create a support ticket. Session Id: 1cf6bd25-3be0-492c-8e40-6b2a822e3680 Cluster URI: https://api.powerbi.com Time: Wed Jan 24 2024 08:38:55 GMT+0100 (Midden-Europese standaardtijd)

Important note

We are logged in with the Power BI admin & this user also has admin permission on the VNet data gateway in question.

The documentation pages mentioned this feature wasn't available in all regions. However, it should be available from our tenant location, which is West Europe (Netherlands)

Feedback is greatly appreciated.
Thank you.

[Cihan61]

could you solve the problem? We have the same problem

[lbendlin]

open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
and provide the details as instructed.