Forum Discussion
Helper IUsing On-premise gateway Error The last refresh attempt failed because of an internal service error.
Hi Rick4him,
Are there instructions on this "installing the latest version of the gateway(manually from Power BI Service)"? When I manage GateWay using app.powerBi.com, I do not see any update. It seems the update should be on the server but how is that done there is no option as I mentioned.You can refer to this article to download and install the latest version of on-premises data gateway. :smileyhappy:
Regards
Microsoft EmployeeHi Rick4him,
A lot of issues can surface when the gateway(both personal and on-premise) version is out of date. It is a good general practice to make sure you are on the latest version. If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway(manually from Power BI Service) and see if you can reproduce the issue.
If the issue persists, I would suggest create a support ticket on Power BI Support page for better assistance. :smileyhappy:
Regards
Helper IAre there instructions on this "installing the latest version of the gateway(manually from Power BI Service)"? When I manage GateWay using app.powerBi.com, I do not see any update. It seems the update should be on the server but how is that done there is no option as I mentioned.
- v-ljerr-msft
Hi Rick4him,
Are there instructions on this "installing the latest version of the gateway(manually from Power BI Service)"? When I manage GateWay using app.powerBi.com, I do not see any update. It seems the update should be on the server but how is that done there is no option as I mentioned.You can refer to this article to download and install the latest version of on-premises data gateway. :smileyhappy:
Regards