Forum Discussion

RobSpring's avatar
RobSpring
Frequent Visitor
1 year ago
Solved

Users not able to Share

HI All,

 

As of yesterday afternoon, our users are no longer able to share reports via copying the link. The options are appearing greyed out.

 

Is anyone else experiencing the same? Has there been a change to block this?

 

  • RobSpring's avatar
    RobSpring
    1 year ago

    If the name is entered it shows, but that was a change to how it was working before. But have found the issue, there is a tenant seting (Allow shareable links to grant access to everyone in your organisation) that had changed. Enabling this for the organisation solved the issue.

     

    Thanks for looking! 

4 Replies

  • Expiscornovus's avatar
    Expiscornovus
    Most Valuable Professional

    Hi RobSpring,

     

    I see you haven't entered a name in your screenshot. Are they still greyed out when you enter the name of the person you want to share with?

     

    • RobSpring's avatar
      RobSpring
      Frequent Visitor

      If the name is entered it shows, but that was a change to how it was working before. But have found the issue, there is a tenant seting (Allow shareable links to grant access to everyone in your organisation) that had changed. Enabling this for the organisation solved the issue.

       

      Thanks for looking! 

      • Anonymous's avatar
        Anonymous
        Not applicable

        Thank you Expiscornovus

        Hi, RobSpring 

        It's nice that you've solved the current problem, and you can mark your response as a solution so that other members of the community can quickly find a solution if they encounter a similar problem.
        Your cooperation will work with us to promote the development of the community! Thank you again!

         

        Beast Regard

        Jianpeng Li