Forum Discussion

analystconsulta's avatar
analystconsulta
Regular Visitor
8 years ago
Solved

Users can't access reports

Hi,   We've recently shared several reports to groups of users, but some of them can't access them; they get an 'authorisation is required' message.   Our situation: - Workspace with Premium lic...
  • analystconsulta's avatar
    analystconsulta
    8 years ago

    Hi Frank,

     

    We've indeed solved the issue. Apparently we didn't share the report with everyone, we only gave them permissions. This wasn't as obvious as it seems, because you don't see any changes in the user interface. (When you give permissions to the dataset, and then share a report, permissions are automatically given to the report as well. However, when you give permissions to both the dataset and the report, without sharing the report, people actually can't access it, even though visually, i.e. in the UI, all settings are the same.)

     

    Perhaps a point of improvement :-)

     

    Regards

v-frfei-msft's avatar
v-frfei-msft
Community Support
8 years ago

Hi analystconsulta,

 

Is the Row-level security applied in your reports? if the members are not in the roles, then they cannot see the report although they have been granted Read and Reshare permissions.

One more thing, did you share the dashboard / report to the users directly or add the users to the workspace as members ? Could they find the reports you shared in the “Shared with me” pane? If yes, try to open the reports here. Also please clean the cookie of their browsers and try to open the link you shared again.

In addition, what is the license of these users that cannot see the content you shared.

 

Regards,
Frank
analystconsulta's avatar
analystconsulta
Regular Visitor
8 years ago

Hi v-frfei-msft,

 

Thanks for your reply.

 

Row-Level Security isn't applied.

 

We share the report to the users directly. They also couldn't find the reports in the "Shared with me" pane.

 

I will try cleaning the cookies.

 

They do not have Pro licences, as we distribute the reports with a Workspace with a Premium licence.

 

Kind regards

  • v-frfei-msft's avatar
    v-frfei-msft
    Community Support
    8 years ago

    Hi analystconsulta,

     

    Has your issue be solved? if any question, feel free to let me know.

     

    Regards,

    Frank

    • analystconsulta's avatar
      analystconsulta
      Regular Visitor
      8 years ago

      Hi Frank,

       

      We've indeed solved the issue. Apparently we didn't share the report with everyone, we only gave them permissions. This wasn't as obvious as it seems, because you don't see any changes in the user interface. (When you give permissions to the dataset, and then share a report, permissions are automatically given to the report as well. However, when you give permissions to both the dataset and the report, without sharing the report, people actually can't access it, even though visually, i.e. in the UI, all settings are the same.)

       

      Perhaps a point of improvement :-)

       

      Regards