Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
3 years ago
Solved

Users asked to upgrade to Pro?

Hi,   Before this issue,There was no problems for our free users to see the reports that published in the workspace.Now Same Reports asked users to upgrade to pro license.How can we solve this prob...
Need Help
  • v-easonf-msft's avatar
    v-easonf-msft
    3 years ago

    Hi, Anonymous 

    You need to get a pro license for them or assign premium capacity to the workspace where the current report resides.

    PPU does not support free user access to your reports. Your recipients also need Power BI Pro or Premium Per User (PPU) licenses, unless the content is in a Premium capacity.

    Share Power BI reports and dashboards with coworkers and others 

    Best Regards,
    Community Support Team _ Eason

Burningsuit's avatar
Burningsuit
Icon for Resident Rockstar rankResident Rockstar
3 years ago

Hi Anonymous 

A Pro licence can only share reports with other Pro licences, not Free. To share Reports with a Free licence holder, the organisation requires a Premium Capacity licence and for the content to be on a Premium Capacity Workspace.

What I suspect has happened is that when the free users were invited to view the Report you shared with them, they also were invited to Trial a Pro licence free for 60 days. This has allowed them to view the Reports for the last 60 days but as the trial runs out they revert to Free users, unable to view the Report. This would also account for why some can still see the Report as they signed on to the Pro trial licence later than their colleagues and so still have a number of days of their trial licence to run.

Going forward you Free licence users will each need a Pro licence to view Report you have shared with them.

see: Power BI service features by license type - Power BI | Microsoft Learn

Hope this helps

Stuart

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi Burningsuit ,

    Thank you for your solution suggestion.

    Here, I want to ask additionally, If in our organization want to access our dashboards which is created by a user having Power BI - Pro Licence,  Do I need to get a pro license for them or is it enough for me to get a premium license (PPU) myself?. Otherwise we need to buy  premimum per capacity license.

    What should be  our option btw them ?

     

    Thank you.

    • v-easonf-msft's avatar
      v-easonf-msft
      Icon for Community Support rankCommunity Support
      3 years ago

      Hi, Anonymous 

      You need to get a pro license for them or assign premium capacity to the workspace where the current report resides.

      PPU does not support free user access to your reports. Your recipients also need Power BI Pro or Premium Per User (PPU) licenses, unless the content is in a Premium capacity.

      Share Power BI reports and dashboards with coworkers and others 

      Best Regards,
      Community Support Team _ Eason