Forum Discussion

S_PBI's avatar
S_PBI
Frequent Visitor
6 months ago

Users Experiencing Issue Accessing Power BI Reports in Service

Our users are randomly losing access to reports in the Power BI cloud service even though they previously could view them without issues. The reports load to a blank screen and never open, getting stuck in loading forever. Standard fixes like clearing cache, switching browsers, or re‑logging do not help. The only temporary solutions are to grant Direct Access or generate a new share link and add users explicitly, since sharing via “People in your organization” stops working. Is anyone else experiencing this? 
This screenshot shows how the issue presents itself to users:

 

Need Help

4 Replies

  • v-kpoloju-msft's avatar
    v-kpoloju-msft
    Community Support
    5 months ago

    Hi S_PBI, 

    Thank you for reaching out to the Microsoft Fabric Community Forum. Also, thanks to GilbertQ, anilelmastasi,  for those inputs on this thread.

    Has your issue been resolved? If the response provided by the community member GilbertQ, anilelmastasi,  addressed your query, could you please confirm? It helps us ensure that the solutions provided are effective and beneficial for everyone.

    Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.

    Thank you for using the Microsoft Community Forum.

    • v-kpoloju-msft's avatar
      v-kpoloju-msft
      Community Support
      5 months ago

      Hi S_PBI, 

      Just checking in to see if the issue has been resolved on your end. If the earlier suggestions helped, that’s great to hear! And if you’re still facing challenges, feel free to share more details happy to assist further.

      Thank you.

  • anilelmastasi's avatar
    anilelmastasi
    Super User
    6 months ago

    Hey S_PBI ,

     

    Based on my past experience, if it stucks in this log, service workload is too heavy, capacity is under pressure. Can you please check if there is a throttle.

     

    Also you can try to add ?chromeless=true at the end of the link, if that works.

  • GilbertQ's avatar
    GilbertQ
    Super User
    6 months ago

    Hi S_PBI 

     

    When viewing the reports, is this done via the browser interface or is this done via Teams? I have personally not experienced this in the past. Could you also check if they are on a network if there is potentially a proxy server that could be caching the results potentially.