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jgerke's avatar
jgerke
Frequent Visitor
6 years ago
Solved

Users Cannot Access Apps from Power BI Homepage

Starting today, we've been getting reports from users that they cannot access Apps from the Power BI homepage (using either the "Favorites + frequents" list or the "Recents" list). When our users cli...
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  • v-xuding-msft's avatar
    v-xuding-msft
    6 years ago

    Hi jgerke ,

    It's a known issue. Engineers are working on a fix and expect it to be deployed by end of day 02/23/2020. You could follow the website: https://powerbi.microsoft.com/en-us/support/ to get the latest messages.

     

    Best Regards,

    Xue Ding

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
6 years ago
What I have found happens from time to time, is that the users have NOT refreshed the entire page that they are viewing.

What happens if you get them to close the page and open it again?

Can they then access it via the previous ways?
jgerke's avatar
jgerke
Frequent Visitor
6 years ago

GilbertQ That's a good idea (and that's definitely something we've had happen before), but when we ask users to do that we haven't had any success. From other comments it sounds like this is an issue with Power BI itself. Thank you for your sugggestion!