Forum Discussion

hahmed's avatar
hahmed
Frequent Visitor
6 years ago
Solved

User stuck on loading screen

Hello,

 

One of our users has informed us that they cannot see the report which they clicked on, and all they see is a loading screen. 

 

We have verified that they have security access to the report as well as row level security. There's no issue seeing the reports when I try to view as their account.

 

They have tested this on both chrome and IE, with the same result. What could be causing this issue? No other user has reported this behavior before.

 

 

Need Help

5 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    I have two users in my organization experiencing this as well. RLS is configured the same as for users that are not experiencing this issue. Report works with no issues when Viewed As the impacted users and the report is confirmed shared with the impacted users. Tried using multiple browsers, incognito login and got the same loading screen that never loads. 

     

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      I was able to get our user in. When they were experiencing the issue, they were going into the report by clicking the email link they received to the report when it was shared. I had the user log in directly to powerbi.com and they were able to authenticate properly and get access to the report from the Shared With Me section.

      • hahmed's avatar
        hahmed
        Frequent Visitor
        6 years ago

        I think this may be our user's issue as well ! they are using a link from several months ago via email, so I just gave them the instructions to find the dashboard themselves and will see if that resolves the problem. Thanks !

  • MRK_240293's avatar
    MRK_240293
    New Member
    1 year ago

    I tried navigating into the workspace and access the report. Still nothing to avail.