Forum Discussion
User stuck on loading screen
Hi hahmed
what's the license of the user? Pro trial? Or the external free user? Kindly refer to below similar threads for more pointers:
https://community.powerbi.com/t5/Service/stuck-on-loading/m-p/1149644
https://community.powerbi.com/t5/Service/The-report-takes-a-lot-of-time-to-be-loaded/m-p/866383
I was able to get our user in. When they were experiencing the issue, they were going into the report by clicking the email link they received to the report when it was shared. I had the user log in directly to powerbi.com and they were able to authenticate properly and get access to the report from the Shared With Me section.
I think this may be our user's issue as well ! they are using a link from several months ago via email, so I just gave them the instructions to find the dashboard themselves and will see if that resolves the problem. Thanks !