User not able to load the visual

The error your user is experiencing when loading the visual is likely related to the Row-Level Security (RLS) configuration or data access permissions. To troubleshoot and resolve this issue, follow these steps:

1. Verify RLS Configuration

• Double-check that the RLS role assigned to the user allows access to the data required by the visual.
• Make sure the user is correctly added to the RLS role in the dataset.
• Go to Power BI Service > Datasets > Security for the relevant dataset and ensure that the user is listed under the correct RLS role.

2. Test RLS in Power BI Service

You can simulate the user's experience in Power BI Service to see if RLS is functioning as expected:

• Open the dataset in Power BI Service.
• Go to Security and select the role assigned to the user.
• Click Test as role and select the user’s email address to see the report from their perspective. Verify if the data loads correctly or if the error persists.

3. Verify Dataset Permissions

Make sure that the user has the necessary permissions to view the dataset:

• Ensure that the user has at least Read access to the dataset and report.
• Go to the workspace where the dataset resides, and check if the user has appropriate permissions (Contributor, Member, Viewer, etc.).

4. Clear Browser Cache or Test in Incognito Mode

Sometimes, browser cache issues can cause visuals to fail:

• Ask the user to clear their browser cache or test the dashboard in Incognito/Private mode.
• Check if the issue persists after doing this.

5. Check the Data Source Gateway (If Applicable)

If your dataset relies on an on-premises data source, verify that the gateway is online and properly configured:

• Go to the Power BI Service > Manage Gateways and ensure that the gateway connection is functional.

6. Dataset Refresh

Ensure the dataset has been refreshed recently:

• Check the Refresh history of the dataset to verify that it’s up-to-date.
• If the dataset has not been refreshed, refresh it manually and see if the user can load the visual after the refresh.

7. Check User License

Confirm that the user has the appropriate Power BI license to access the report:

• If the dataset is hosted on Premium Capacity, ensure that the user has a Power BI Free or Pro license.
• If the dataset is not in Premium Capacity, the user must have a Power BI Pro license to view the report.