Forum Discussion

patrickoliver's avatar
patrickoliver
Advocate III
9 years ago

User login experience

The user login experience for our users follows one of two patterns:   User navigates to the Power BI website, signs in and sees dashboards. Yay! User navigates to the Power BI website, signs in ...
patrickoliver's avatar
patrickoliver
Advocate III
9 years ago

The problem is that many of our users are experiencing the second pattern all the time (or at best intermittently).

v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi patrickoliver,

 

Please let the user who has signed in the Power BI service before type this URL: https://powerbi.microsoft.com  in browser then click Sign in to see if the second pattern happens.

 

Best Regards,
Qiuyun Yu

  • patrickoliver's avatar
    patrickoliver
    Advocate III
    9 years ago

    The second pattern happens with that URL too. I have found that signing out of Power BI properly seems to reduce the chances of experiencing the second pattern for subsequent log ons but it still happens regularly.

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Community Support
      9 years ago

      Hi patrickoliver,

       

      After some research, the second pattern will not happen in my environment if I have signed in use this account before. I would suggest you create a support ticket to get dedicated support by click Create support ticket at the end of this site.

       

      Best Regards,

      Qiuyun Yu

      • patrickoliver's avatar
        patrickoliver
        Advocate III
        9 years ago

        OK - will do. Thanks.