Forum Discussion

patrickoliver's avatar
patrickoliver
Advocate III
9 years ago

User login experience

The user login experience for our users follows one of two patterns:   User navigates to the Power BI website, signs in and sees dashboards. Yay! User navigates to the Power BI website, signs in ...
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi patrickoliver,

 

Based on my experience, the second pattern happens when we sign in to Power BI Service first time. If we already signed in before, we will experience the first pattern when we sign in the Power BI Service. So that's why you can't experience the first pattern then second pattern. But you needn't worry about this issue, the result is expected.

 

Best Regards,
Qiuyun Yu

patrickoliver's avatar
patrickoliver
Advocate III
9 years ago

The problem is that many of our users are experiencing the second pattern all the time (or at best intermittently).

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi patrickoliver,

     

    Please let the user who has signed in the Power BI service before type this URL: https://powerbi.microsoft.com  in browser then click Sign in to see if the second pattern happens.

     

    Best Regards,
    Qiuyun Yu

    • patrickoliver's avatar
      patrickoliver
      Advocate III
      9 years ago

      The second pattern happens with that URL too. I have found that signing out of Power BI properly seems to reduce the chances of experiencing the second pattern for subsequent log ons but it still happens regularly.

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Community Support
        9 years ago

        Hi patrickoliver,

         

        After some research, the second pattern will not happen in my environment if I have signed in use this account before. I would suggest you create a support ticket to get dedicated support by click Create support ticket at the end of this site.

         

        Best Regards,

        Qiuyun Yu