Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Get Fabric Certified for FREE during Fabric Data Days. Don't miss your chance! Request now

Reply
Anonymous
Not applicable

User keeps getting upgrade-question although user has Pro-license in O365 admin

We have a user that hasn't logged in for many months due to health-problems, and now she is back and tries to open an already existing PowerBI report. She is logged in via our company account, we checked and in O365 admin she is registered as a PowerBI Pro user. When she logs in to powerBI with that company account, she can see all the reports and dashboards she had before, but when she tries to open a report, it constantly is telling her to Upgrade her account to a Pro account. We even removed her Pro-license and re-added it, it doesn't change anything, it keeps asking for an upgrade. I used multiple browsers, and I even cleared the complete cache from Chrome browser, restarted the browser and still, it keeps saying she need a Pro account. There is a user sitting next to her who can start the same reports as she would like to start, so it is solely to her that it doesn't works. Any idea as I am completely out of resources on why it seems that her pro account is not active. regards, Norman Veger
1 REPLY 1
Seth_C_Bauer
Community Champion
Community Champion

@Anonymous I've heard of one of cases like this, I believe your best course of action is to create a service ticket.


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

Helpful resources

Announcements
November Power BI Update Carousel

Power BI Monthly Update - November 2025

Check out the November 2025 Power BI update to learn about new features.

Fabric Data Days Carousel

Fabric Data Days

Advance your Data & AI career with 50 days of live learning, contests, hands-on challenges, study groups & certifications and more!

FabCon Atlanta 2026 carousel

FabCon Atlanta 2026

Join us at FabCon Atlanta, March 16-20, for the ultimate Fabric, Power BI, AI and SQL community-led event. Save $200 with code FABCOMM.

Top Solution Authors